7. After-Sales Service

7.1 After-Sales Policy:

For product warranty details and information about repairs/returns, please refer to the official after-sales policy:
UFACTORY Warranty & Returns

7.2 After-Sales Service Process:

1. Contact technical support (support@ufactory.cc) to confirm product return requirements and determine components needing repair.
2. We will evaluate warranty status according to the after-sales policy and perform repairs either free or paid.
3. After repair and testing, we will return the product. Typically, the entire repair process takes approximately 1-2 weeks.

Note:

1. When returning products for repair, package them securely in boxes to prevent damage during transportation.